Additional Services
-
Printer Services

Monitoring of networked printers, available monitoring of print queues, consumables and meter reads, available support and maintenance.
-
Disaster Recovery and Backup Services

Monitoring of UPS status, backup and restore files with customer’s backup solutions, available disaster recovery and hot spare services.
-
Security Services

Monitor and maintain customer’s security solution, ensure recovery of infected devices, available proxy, security policy, and audit services.
-
E-Mail Services

Manage customer’s spam filtering product, available mailbox, calendar, contacts and mail group management, archiving and high availability services.
-
Internet Services

Monitoring of the ongoing performance of Internet traffic, including connectivity metrics and generate reports on connectivity, bandwidth usage.
-
Mobile Services

Troubleshoot break-fix issues during normal business hours on some smartphones, tablets and PDAs. Available patch management and upgrade services.
-
Other Products and Offerings

Available installation, configuration and deployment of workstations, servers and hardware components, available high-end data recovery services.
-
IT Consulting Services

Network health and planning meetings, available IT asset lifecycle management, change management and compliance planning services.
-
General Support Services

IT Help Desk services by phone or email, available after-hours support, customer portal access, and vendor relationship management services.






