216.255.1969
Additional Services
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Printer Services
Monitoring of networked printers, available monitoring of print queues, consumables and meter reads, available support and maintenance.
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Disaster Recovery and Backup Services
Monitoring of UPS status, backup and restore files with customer’s backup solutions, available disaster recovery and hot spare services.
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Security Services
Monitor and maintain customer’s security solution, ensure recovery of infected devices, available proxy, security policy, and audit services.
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E-Mail Services
Manage customer’s spam filtering product, available mailbox, calendar, contacts and mail group management, archiving and high availability services.
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Internet Services
Monitoring of the ongoing performance of Internet traffic, including connectivity metrics and generate reports on connectivity, bandwidth usage.
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Mobile Services
Troubleshoot break-fix issues during normal business hours on some smartphones, tablets and PDAs. Available patch management and upgrade services.
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Other Products and Offerings
Available installation, configuration and deployment of workstations, servers and hardware components, available high-end data recovery services.
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IT Consulting Services
Network health and planning meetings, available IT asset lifecycle management, change management and compliance planning services.
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General Support Services
IT Help Desk services by phone or email, available after-hours support, customer portal access, and vendor relationship management services.
