Professional Managed Services

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Provides a full suite of IT outsourcing tools and managed IT services to help you manage your entire computing infrastructure.

Network Services

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Monitoring, available scheduled maintenance and remote/onsite support for your routers, firewalls, switches and wireless access points.

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Server and Application Support

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Monitoring the performance of server hardware, OS and server apps, available scheduled maintenance and available remote/onsite support.

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PC Troubleshooting

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Monitoring, available scheduled maintenance, template configuration services, and remote/onsite support for desktops and laptops.

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Additional Services

  • Printer Services

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    Monitoring of networked printers, available monitoring of print queues, consumables and meter reads, available support and maintenance.
     

  • Disaster Recovery & Backup Services

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    Monitoring of UPS status, backup and restore files with customer’s backup solutions, available disaster recovery and hot spare services.
     

  • Security Services

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    Monitor and maintain customer’s security solution, ensure recovery of infected devices, available proxy, security policy, and audit services.

  • Email Services

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    Manage customer’s spam filtering product, available mailbox, calendar, contacts and mail group management, archiving and high availability services.

  • Internet Services

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    Monitoring of the ongoing performance of Internet traffic, including connectivity metrics and generate reports on connectivity, bandwidth usage.

  • Mobile Services

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    Troubleshoot break-fix issues during normal business hours on some smartphones, tablets and PDAs. Available patch management and upgrade services.

  • Other Products & Offerings

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    Available installation, configuration and deployment of workstations, servers and hardware components, available high-end data recovery services.

  • IT Consulting Services

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    Network health and planning meetings, available IT asset lifecycle management, change management and compliance planning services.
     

  • General Support Services

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    IT Help Desk services by phone or email, available after-hours support, customer portal access, and vendor relationship management services.
     

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Documentation

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