Our Most Comprehensive Program

platinum program

The Platinum Program includes everything in the Gold Program and is for companies who wish to fully outsource all of their IT concerns, eliminating the hassles and headaches of constantly dealing with IT issues. We will fully manage your network assets, applications and services, all for the convenience of one monthly fee.

  • Includes Gold & Silver Programs.
  • Fully Managed by Fidelity Systems.
  • Unlimited 24/7/365 day remote and onsite support for servers, workstations and critical network devices.
  • One fixed fee for most services.
  • Business continuity/disaster recovery planning services.
  • Hot Spare Services...and more

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For Help Managing Your Network

gold program

The Gold Program includes everything in the Silver Program and is for companies with internal IT departments who want help managing their network. The Gold Program allows you to gain assistance with resolving break-fix issues, managing your server applications, and maintaining your network infrastructure with regular maintenance and updates.

  • Includes Silver Programs.
  • Included remote support services during normal business hours.
  • Management of server applications, such as email & antivirus services.
  • Regular maintenance and updates for critical network devices.*
  • Data backup services...and more

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24/7/365 Monitoring

silver program

The Silver Program is for companies who would like greater insight into their network. We provide 24/7/365 day monitoring for networked devices and network services as well as regular consultations on the health and well-being of your network, billable remote and onsite support options and the option of pre-purchasing billable time in convenient blocks.

  • Guaranteed 15 minute response time for downed devices, 30 minute response time for everything else.
  • 24/7/365 monitoring of network device connectivity.
  • Pre-Purchasing billable time in convenient blocks.
  • Regular advisory meetings on the health and well-being of your network...and more

Total Network Peace of Mind

Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our fully managed program is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.

 

Total IT Support

Total IT support and management for a fixed monthly price – it's that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.

 

15 / 30 Guarantee

15 / 30 isn’t just a set of numbers, it’s a philosophy.

With our exclusive 15 / 30 Plan, we guarantee that your system down emergency issue will be responded to by a live person within 15 minutes or less, and all your other issues will be responded to within 30 minutes or less.

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