Our IT Solutions

 

Main Branches of Services

Managed Services

A Managed Service Program combines a suite of services combined into a single package that supports all a client’s IT needs. Typically, a fully managed program includes remote monitoring, preventative maintenance, device optimization, and other services that reduce the negative business impact of technology failures by minimizing both their occurrences and duration resulting in a highly reliable and stable customer network.

The key characteristic of a fully managed solution is that it typically includes all network, end-user & emergency support, delivering a total IT solution for a fixed monthly price. Usually, the only exclusions are hardware, upgrades & new products. 

With our advanced and knowledgable staff, we are always on top of innovation and the connection with all of our services included with our Managed Services deliver promise to continue growth and innovation and convenience complimentary to your business.

Support From Fidelity Systems

Proactive Support

A proactive program combines a suite of services into a single package that supports a client’s IT needs. Typically, a proactive program includes remote monitoring, preventative maintenance, and other services that reduce the negative business impact of technology failures. By minimizing both the occurrences and duration of failures, your customer will benefit from a reliable and stable network.

A proactive program is limited in that the scope does not extend to remediation, strictly maintenance and management tasks. We ensure while under our Proactive Support, your systems are running effectively and we provide quick and consice solutions should you run into any issues with the technology behind your business day to day.

24 Hour Service from Fidelity Systems

Á La Carte

An “À la carte” offering allows customers to select individual services that meet the specific needs of the customers business. We simply work with you to determine the needs and determine what services meet the needs while making sense for your business. This program will help us provide you with a customized solution tailored to meet your needs.

With our many Additional Services, you can pick and choose what is best for your business. We have custom solutions that can go into items in specifics such as General Support, IT Security, Disaster Recovery, Email Services, Internet Services and Web Design services as well. You also can pick custom packages with our many services as well based on request.

Total IT Support

Total IT support and management for a fixed monthly price. We provide all of the benefits of an internal IT department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority.

N

Mobile Device Management

Mobile Device Management minimizes security risk and allows flexibility with a Bring Your Own Device (BYOD) policy, or the issue of company devices. Our solution supports: Android, Apple iOS, Mac OS and Windows Mobile. So employees have flexibility and choice of mobile devices and operating systems.

15 / 30 Guarantee

15 / 30 isn’t just a set of numbers, it’s a philosophy. With our exclusive 15 / 30 Plan, we guarantee that your system down emergency issue will be responded to by a live person within 15 minutes or less, and all your other issues will be responded to within 30 minutes or less. We value your business.

© Fidelity Systems 2018 - All Rights Reserved